Effective Date: 24-10-2024
At The Clinq Pharmaceuticals, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines our shipping practices and procedures.
1. Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Cutoff Time: Orders placed after 5:00 PM IST will be processed the next business day.
2. Shipping Rates and Delivery Estimates
- Standard Shipping: Delivery within 5-7 business days. Shipping charges are calculated at checkout based on the weight and destination of the order.
- Expedited Shipping: Delivery within 2-3 business days. Additional charges apply and are calculated at checkout.
3. Shipping Locations
We currently ship to addresses within India only. We do not ship to P.O. boxes or APO/FPO addresses.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier’s website.
5. Shipping Delays
While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or high order volumes. We appreciate your patience and understanding.
6. Damaged or Lost Packages
If your package is damaged or lost during transit, please contact us immediately at support@theclinqpharma.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: customercare@theclinq.com
Phone: +91-9896511189
Address: The Clinq Pharmaceuticals, SCO-41, Ekta Complex, Near Vishal Mega Mart, Kurukshetra, Haryana-136118